Junctional Thinking

Healthy By Design II - Upgrading The Patient Experience

Episode Summary

This episode of Junctional Thinking features Dr. Veronica Vela from an early episode of the podcast called ""Healthy By Design"". Dr. Vela is a systems engineer and health policy expert who has used HCD for her work at the VA, CMS, and Booz Allen Hamilton, and Dr. Kofi Essel a pediatrician at Children's National Medical Center, and Director of the Clinical Public Health Summit on Obesity. We talk about; the value of ""people learning"" via contact and real interaction with community members in order to gain clarity and context that data-sets and machine-learning alone cannot provide; examples of how they each use a design mentality to do their work; and how they see novel partnerships focused on social determinants of health impacting community health outcomes. Powered and distributed by Simplecast